Access Help and Technical Support
To access My APA, the member areas of the APA website, use the “Log In” link at the top right of most APA webpages. In the “Email or Username” box, enter the eight-digit member number you received when you joined. If you do not remember your password, click the “Forgot your password or email/username” link under the “Log In” button. If you are still having trouble logging in, contact the Membership Department at email@example.com, or call (800) 374-2721, Monday through Friday, from 9 a.m. to 6 p.m. ET.
To access your subscription to an APA publication, log in to your MyAPA account. (If you need assistance with your login information, you can get help logging in, email Customer Service or call 1-800-374-2721.)
Once logged into your My APA account, you will see your subscriptions listed in the “Subscriptions” area.
To view your subscription, just click on the journal name. You will be taken to APA PsycNET, where you can choose a particular issue and view the table of contents. From here you can view the citation and full text of any article.
If you need to update your name, please contact the APA Customer Service at firstname.lastname@example.org, or call (800) 374-2721, Monday through Friday, 9 a.m. to 6 p.m. ET. You can change the rest of your personal contact information online. To do so, log into MyAPA and click on the "Edit Profile" button below your name. You will be able to update your personal information, including username and password, email address, phone number and mailing address.
Enter your username, which is your 8-digit membership number or the e-mail address you have on file (unless you have changed it) and password.
If it's time to renew your membership, you'll see a link in the Welcome area of your MyAPA page. Click on "Pay your dues" and follow the instructions.
If you have questions or require assistance, please call 1-800-374-2721.
If you are associated with a university, hospital or other major institution, you may already have access to one or more of APA's databases. Check with your librarian for more information. If your institution does not currently have access, you may wish to talk to your librarian about getting a site license.
Members and nonmembers can purchase annual personal subscriptions to APA databases, or take advantage of our on-demand access. For more information, please see our access options for APA members & individuals. If you need assistance, email Customer Service or call APA's Service Center at 1-800-374-2721 or (202) 336-5510.
The PsycINFO database contains more than 4 million records (primarily journal articles) centered on psychology and the behavioral and social sciences. The records provide abstracts, subject headings and keywords, research methodologies, cited references and more. There is no full text included in PsycINFO.
If you are using PsycINFO through your university or institutional library, you should be able to use a tool provided by the library to search additional library resources for the full text. Typically this tool or link to full text is represented by a button or link that the library sets up to display on PsycINFO. For help with this tool, or with locating journal articles in general, please contact your librarian.
Note that if your library subscribes to PsycARTICLES (a database of full-text APA journals), PsycINFO may include direct links to the full text of those articles. For a list of specific journals and years covered in PsycARTICLES, please see the PsycARTICLES Coverage Information.
If you are using PsycINFO through a personal subscription, such as APA PsycNET Gold, Gold Plus or Platinum, or through APA PsycNET Direct, you will need to access the full text directly from the article’s publisher. If presented, use the DOI link or the “Full text from publisher” link. If these links are not available, visit the publisher’s website for the journal (the name of the publisher is available in the PsycINFO record for the article). You can also use a third-party document delivery service. For more information, see our page on Getting Full Text for Documents Found in PsycINFO, or view our YouTube video tutorial Your APA PsycNET Subscription: Where’s the Full Text?
If you do not recall your password, visit the MyAPA login page and click the “Forgot your password or email/username” link under the “Log In” button.
If you are still having problems, you can email the Membership Department for assistance, and we'll respond within one or two business days. Or call (800) 374-2721, Monday through Friday, 9 a.m. to 6 p.m. ET.
If you are having any difficulty logging in — other than a forgotten password —you may find a remedy to your problem in one of these common solutions.
Make sure your browser is set to enable or allow cookies. The APA websites depend upon cookies to keep track of your login status, your access level, and other essential information.
Make sure your “firewall” program (if you have one) does not block cookies.
Check your browser's security options to ensure APA websites are not being blocked.
Note that all of this information is subject to change. You may want to go to your browser home for information on the latest browsers and options.
For Internet Explorer (Version 11), go to the Tools menu, then to Internet Options, then the Security tab. Click on "Trusted Sites," then click the “Sites” button. Enter "apa.org" and "psycinfo.com" as trusted sites.
For other browsers, you can always use the “help” function to locate instructions.
Clear your Internet browser “cache” (the cache is a collection of folders holding temporary files created as you visit websites). Sometimes your internet browser retains an incomplete version of a temporary file, which prevents you from accessing the complete version until you have cleared the cache.
To clear the cache in Internet Explorer, go to the Tools menu, then to Internet Options. In the General tab, and click the “Delete” button in the “Browsing History” section. You can choose what data to delete. To clear your cache, be sure to include temporary internet files and website files, and cookies and website data.
In other browsers, you will typically find it in the Options settings. You can always use your browser’s “help” function to locate instructions on clearing browser cache.
If your internet browser (or a password manager utility program) is automatically “remembering” your APA password, clear your stored passwords and then log in again.
For Internet Explorer (version 11), go to the Tools menu, then Internet Options, then the General tab, and click the “Delete” button in the “Browsing History” section. You can choose what data to delete – to clear your passwords, check the box next to Passwords. (Note that this will delete all of your saved passwords, not just your APA login.)
If you use another browser, you will typically find the stored passwords function the Settings menu in the "Privacy" or "Security" settings.
To register a personal research assistant, please email the following information to Customer Service:
- Your member number.
- The first and last name of your assistant.
- The assistant's email address.
- The assistant's telephone number.
- If your research assistant is an APA member or affiliate, please give us his or her member number.
If your second user has an existing MyAPA (or My PsycNET) account, we will use that account to provide their access to your Platinum subscription. If they do not have an existing account, we will create one. Your or your assistant can choose the username. If they do not have an account, please include the username they’d like on the account. An automatic password will be assigned, and your assistant will be asked to update the password for security purposes.
If you have any further questions or problems with the APA electronic products, please contact Customer Service.