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In today's globalized world of international contact and multicultural interaction, effective intercultural communication is increasingly a prerequisite for social harmony and organizational success.

This handbook illustrates how the practical, problem-solving approach of applied linguistics can illuminate a range of issues that arise in real-life intercultural interaction. Experts from a range of social science disciplines, including psychology, applied thoughts, and anthropology, describe, analyze, and where possible, propose solutions to language-related problems.

This book presents theoretical and applied examinations of topics that have contemporary relevance in intercultural settings, including power, dominance, discrimination, social boundaries, taboos, conflict, and identity. Applied chapters cover intercultural communication in school, work, and healthcare settings; as well as in intimate relationships, and in training environments.

Table of Contents


—David Matsumoto

I. Theoretical Perspectives

  1. A Cognitive Pragmatic Perspective on Communication and Culture
    —Vladimir Žegarac
  2. Psychological Perspectives: Social Psychology, Language, and Intercultural Communication
    —Madeleine Brabant, Bernadette Watson, and Cindy Gallois
  3. Emotion and Intercultural Adjustment
    —David Matsumoto, Seung Hee You, and Jeffrey A. LeRoux
  4. Multidisciplinary Perspectives on Intercultural Conflict: The "Bermuda Triangle" of Conflict, Culture, and Communication
    —Nathalie van Meurs and Helen Spencer-Oatey
  5. Discrimination in Discourse
    —Martin Reisigl
  6. Power and Dominance in Intercultural Communication
    —Winfried Thielmann
  7. Communicating Identity in Intercultural Communication
    —Janet Spreckels and Helga Kotthoff
  8. Multilingual Forms of Talk and Identity Work
    —Benjamin Bailey
  9. Crossing–Negotiating Social Boundaries
    —Pia Quist and J. Normann Jørgensen
  10. Silence and Taboo
    —Sabine Krajewski and Hartmut Schröder

II. Applied Intercultural Communication

  1. Intercultural Communication in Healthcare Settings
    —Celia Roberts
  2. Schools and Cultural Difference
    —Albert Scherr
  3. The Cultural Context of Media Interpretation
    —Perry Hinton
  4. Cross-Cultural Communication in Intimate Relationships
    —Ingrid Piller
  5. Adapting Authentic Workplace Talk for Workplace Intercultural Communication Training
    —Jonathan Newton
  6. Intercultural Training
    —Martina Rost-Roth


About the Editor

Editor Bio

David Matsumoto, PhD, is an internationally acclaimed author and psychologist. He received his BA from the University of Michigan in 1981 with high honors in psychology and Japanese. He subsequently earned his MA (1983) and PhD (1986) in psychology from the University of California at Berkeley. He is currently professor of psychology and director of the Culture and Emotion Research Laboratory at San Francisco State University, where he has been since 1989.

He has studied culture, emotion, social interaction, and communication for 25 years. His books include well-known titles such as Culture and Psychology and the Cambridge Dictionary of Psychology.

He is the recipient of many awards and honors in the field of psychology, including being named a G. Stanley Hall lecturer by the American Psychological Association.

He is the series editor for Cambridge University Press's series on Culture and Psychology. He is also editor for the Journal of Cross-Cultural Psychology and the Culture and Diversity section of Social and Personality Psychology Compass.